A home care agency provides non-medical support like help with personal care, bathing, dressing, meal preparation, light housekeeping, companionship, transportation, and assistance with daily living activities. Care is delivered by trained Home Care Aides, and services are regulated by the California Department of Social Services (CDSS).

A home health agency provides medical care at home, such as nursing, physical therapy, and wound care. These services require a doctor’s order and are provided by licensed healthcare professionals. Home health agencies are regulated by the California Department of Public Health (CDPH) and may be covered by Medicare or Medi-Cal.

Heart Haven Home Care is a home care agency, so we only provide non-medical support to clients to allow for comfortable home living and aging in place.

Yes! We are in process of filing our application with CDSS to become a licensed Home Care Organization (HCO) under CDSS. Our expected launch is early 2027. Keep checking back with us for updates!

Yes! All our caregivers are registered with the California Home Care Aide Registry and have completed background checks through the Department of Justice and FBI.

Absolutely! All caregivers must pass criminal background checks and complete training in infection control, elder abuse reporting, safety procedures, CPR certification, and other state-required topics before working with clients.

We assess each client’s care needs, preferences, personality, and schedule, and carefully match them with a compatible caregiver to ensure quality and continuity of care.

Our regular hours are 8 am to 5 pm PST Monday through Friday, but we are available 24/7 in the event of a high priority. Don't be afraid to contact us, we are here for you and your loved ones!

We offer both hourly, part-time, and 24/7 home care services, including overnight, weekend, and holiday coverages.

Yes, life happens! We keep it flexible, but we do ask that changes or cancellations are made with advance notice of at least 24 hours so that we can respect the schedules of both our clients and caregivers.

Yes! We understand how important clear communication is, especially in home care. Our team includes caregivers who speak Spanish and Mandarin at this time. Please let us know your language preference during your free consultation, and we’ll do our best to match you with a caregiver who speaks your preferred language.

We primarily accept private pay and long-term care insurance. Depending on the conditions, workers' compensation and some health insurance insurances may be accepted as well. At this time, we do not bill Medicare or Medi-Cal for non-medical home care. We highly recommend you to reach out to us to confirm!

We welcome you to give us a call, send us an email, or fill out our online form. We will schedule a free 30-minute initial in-home or virtual assessment to discuss your needs and move towards creating a personalized care plan if you are interested in our services.